Returns & Refunds

We want you to be completely satisfied with your purchase. If something isn't right, we'll make it right.

Return Window

You have 7 days from the date of delivery to request a return or exchange.

Eligible Returns

• Item is defective or damaged on arrival
• Wrong item was delivered
• Item does not match the product description

Conditions

• Item must be in original packaging with all accessories
• Proof of purchase (order number or receipt) required
• Items must not show signs of physical damage caused by the customer

How to Request a Return

1. 1Contact us on +254745501631 or starlinkhub45@gmail.com with your order number.
2. 2Describe the issue and attach photos if the item is damaged.
3. 3Our team will review and respond within 24 hours.
4. 4If approved, we will arrange collection or advise you to drop off the item.
5. 5Refund or replacement will be processed within 3–5 business days.

Non-Returnable Items

• Opened software or digital products
• Items damaged due to misuse
• Products without original packaging